Contact du Customer care, Mail id, Phone Number and Office Locations

Du is another Telecom Provider in United Arab Emirates (UAE). Du was started in 2006 and offers Mobile connections, Fixed Line Connections, Broadband, IPTV services etc. Presently there are 5 million and above People are using Du in UAE. 

Du is the first Telecom company in UAE who offers second billing facility to the Customers of UAE which helps to get more subscribers to Du. du can be reached at www.du.ae

Customer Care Details - Consumers
Mobile Enquiries
Call: 155 (From Du)
        800 155 (From other Providers)
        +971 55 5678 155 (From Outside UAE)
        +971 4 390 5555 (Home Enquiries from any phone)
IVR: *177#
Fax: +971 4 365 6555
E-Mail: customer.care@du.ae

Customer Care Detials: Business
Mobile Enquiries
Fax: +971 4 3699 911
E-Mail: Care.Business@du.ae

Fixed Enquiries and other services
Call: 188 (from du mobile)
        800 188 (from other providers)
        +971 4 3699 188 (from outside UAE)
Fax: +971 4 391 8867
E-Mail: Business.customercare@du.ae 

Du Office Address:
Al Salam Tower 
P.O.Box : 502666
Dubai Media City
Dubai, United Arab Emirates

Call: +971 4 360 00 00
Office Timings: 8 AM to 4 PM

Get du Customer care also at:

Face Book: www.facebook.com/pages/du-and-friends/293843523498
Twitter: twitter.com/dutweets
Linked In: www.linkedin.com/company/du
du Youtube Channel: www.youtube.com/theduchannel
Website: www.du.ae

How can you update your Emirates ID in du?

My Account: Access du Online Portal to update the Emirates ID.

du App: Visit the du App to manage account and update Emirates ID

du Stores: Find the nearest Store and Visit to update Emirates ID

Check your ID update status

Reference no. was sent to you via SMS & email from du. 

How can I check my prepaid balance?

Login into du App or My Account OR

Dial *135# or dial 135 to get the IVR

How can I purchase prepaid bundles using the du App?
  • Go to the Home Screen and click on the "Buy Bundle" button
  • Use the filter to select from Voice, Data or Voice + Data categories
  • Choose the bundle you required.
  • The cost of the bundle will be deducted from your Credit Wallet (More Time).

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  1. Hi I buy du sim card from your sells man and he told me to contact me after 6:00 o'clock in evening so now I contact but mobile swatch off now what do?

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