Customer Care Contacts

Wednesday, September 23, 2020

Track Visa application & Validity in Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah & Dubai

9:15 AM 0

If you already have an Entry Permit / Residence Visa to Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah or Fujairah you can check your visa validity on the website of Federal Authority for Identity and Citizenship (ICA) (the eChannel for residency and citizenship). 

If you already have an Entry Permit / Residence Visa in Dubai you can check your visa validity through Amer GDRFA in Dubai.

You need to have Application Number and Reference Number for Tracking your Visa Status. Kindly ask for the Application Number and Reference Number from the Visa Service Provider who applied for your Visa. 

You can track your Dubai visas using various other methods also apart from the above.

You can check your Dubai visa applications & validity through the website of General Directorate of Residency and Foreigners Affairs (GDRFA) Dubai

You can enquire about your visa status, issuance, expiry date and validity through the Amer website

You can also send a message (to 8005111) or chat with Amer office t check the Visa Status and Validity.

You can also enquire about the status of GDRFA service through the Dubai Now website by downloading Dubai Now Android App or Dubai Now iPhone App.

If you had applied for UAE Visa through UAE based Airlines or affiliates you can track your visa using the following methods.

Track your visa application made through Etihad Airways TT Services website

Track your visa application made through Emirates Airline's Visa Application Centre

Track your visa application made through Air Arabia

Track your visa application made through Fly Dubai.

For any enquiry regarding visa issuance, types of visas and validity of visa you can communicate with ICA at the toll free number 600 52 22 22 or through the ICA feedback platform. 

For any enquiry regarding Dubai visas, contact Amer service on the toll free number 800 5111 if you are living in the UAE. 

If you are outside the UAE, call Amer on the toll free number +9714 313 9999.

Monday, September 14, 2020

How to Register labor complaint in UAE

3:01 AM 0

You can Register labor complaints (all kind of complaints) through MOHRE website This service is provided by the Ministry to both the employer and the worker through receiving labor complaints and communicating with the parties of the complaint to settle the dispute.

Target Audience: Employers

How to Register Labor Complaint through MOHRE Website

Visit the website

Select service ‘Register Labor Complaints’

Select complaint type

Enter Applicant Type, Work Permit Number and Unified Number.

Add Complaint Request Details.

Add Attachments


Service Centers

The complainant submits an electronic complaint at a service center facilitating or via hotline at the call center, where there are  two options either by "Tasheel" or by contacting the call centers.

Required Documents

The worker electronic permit number

Terms And Conditions

The worker must have an electronic permit number, in the absence of an electronic work permit number, any document proving the employer's employment of the complaining worker


10 working days


This service is free

Service Limitation


Working Hours

Service counter in the labor offices

From Sunday to Thursday

From 8:00 a.m. to 2:15 p.m.

Service Centers Tasheel

From Saturday till Thursday

From 8:00 A.M till 8:00 P.M

For Inquiries call us at: 80060 (24 X 7) - Buy Online for Cheap in UAE - Never pay full price for online shopping again!

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Shop as usual on your favorite online store. When you get to the checkout page, Helwa will automatically find the best coupons for you.

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If your favorite online store is missing, please drop an email at and it will be added in the list.

Wednesday, August 19, 2020

Travel Guidelines / Requirements for Passengers arriving to India Air Suvidha Exemption / Self Reporting Form

4:45 AM 0

Below are the Travel Guidelines / Requirements for International Arriving Passengers to India. Documents / Forms required to Submit before travel. Passengers have to submit Air Suvidha Exemption Form / Self Reporting Form 72 hours before Journey. 

1. Passenger can Apply for Exemption of Compulsory Institutional Quarantine if they are Pregnant (Doctors recommendation letter required), Parents accompanied by children below 10 years (Passport Copy required), Suffering from serious illness (Medical certificate required), Suffered a death in the family (Death/Doctor certificate required - Family consists of Spouse, Children, Sibling, Parents & Grandparents only), RT-PCR Negative Passenger (Copy of RT-PCR tests negative report required or result awaiting paper required - test should have been conducted within 96 hrs prior to undertaking the journey, Test report could also be produced upon arrival at the point of entry airport in India). 

As per the state rules of Karnataka, Kerala, and Odisha, all asymptomatic passengers will undergo home quarantine. All asymptomatic passengers having the first airport of entry located in these states, have to undergo 14 days mandatory home quarantine. Hence, the exemption is not required.

2. If Passenger is Eligible for Exemption Apply for Exemption then Fill the Self Reporting Form and If Passenger is from above-listed state no need to apply for Exemption just Fill the Self Reporting Form. If the Passenger is not eligible for Exemption then fill the Self Reporting Form and need to be in Compulsory Institutional Quarantine for 7 days.

3. All Passengers / Travelers should submit Exemption and self-declaration form on the online website of New Delhi Airport at least 72 hours before the scheduled travel.

4. Passengers should agree to undergo 14 days home quarantine in the mentioned address if the application is approved. If a rejected passenger needs to undergo the institutional quarantine as per the govt. norms and approved centre.

Passengers have to undergo 7 days paid institutional quarantine at their own cost, followed by 7 days isolation at home with self-monitoring of health if the passenger is not coming under any Exemption category.

All passengers shall be advised to download the Arogya Setu app on their mobile phone. 

How to Apply for Exemption in Air Suvidha?

If you are eligible for Exemption you need to first apply for Exemption and then Fill the Self Declaration Form as your Unique Application Request Number which you got after submitting the Exemption Form should be provided in the Self Declaration Form.

Visit the website

Click on Apply for Exemption in Air Suvidha (Which is available in the Top Right Corner of the website or click on

Fill the details like 

Full Name, 

Date of Birth, 


Contact Number, 

E-Mail ID, 

Passport Number, 

Upload Passport Copy, 

First Airport of Entry, 

First Airport of Entry State, 

Final Destination Address, 

Final Destination State, 

Final Destination City, 


Flight Number, 

PNR Number, 

Date of Journey, 

Country of Departure, 

Select Exemption Category from Dropdown, 

Upload the Supporting document, 

Select the No. of Passenger, 

Accept the Terms and Conditions by ticking

Agree the 14 days home quarantine by ticking (If Exemption is approved or else 7 days institutional quarantine should be undergone)

Click on Submit

How to Fill Self Reporting Form in Air Suvidha?

Visit the website

Click on Fill Self Reporting Form in Air Suvidha (Which is available in the Top Right Corner of the website or click on

If you applied for Exemption please enter your request number in the space provided, if not eligible for exemption leave the space blank.

Fill the below details

Contact Number

Passport Number

Flight Number

PNR Number

Click Next

Complete the Self Reporting Form.

Please Take a Printout of the Approved Exemption Form and Self Reporting Form and keep it with you for submitting at the Airport in India. 

Monday, August 17, 2020

Kuwait to India Air Transport Bubble Flight Schedule / Booking / Destinations

5:25 AM 0

Flights started from Kuwait to India as per Air Transport Bubble Agreement starting from 10th August 2020. 2500 passengers will fly daily to India. 

Luxury Travels in Kuwait operated Chartered Flights to India as per the agreement. Please find below Schedule and Contact details for bookng Flights in Kuwit Airways


  • AIRFARE = 125KD
  • BAGGAGE = 20 X 3 = 60KG


  • AIRFARE = 135KD
  • BAGGAGE = 20 X 3 = 60KG


  • AIRFARE = 125KD
  • BAGGAGE = 20 X 3 = 60KG


  • AIRFARE = 140KD
  • BAGGAGE = 20 X 2 = 40KG


  • CONTACT: 99557046 (BILAL)


  • CONTACT: 97313355 (ATHUL)

How to Book Tickets in Kuwait Airways Chartered Flight:

Send Destination to the Whatsapp Number given below and You will get a Call Back. You can make the payment in Luxury Travels in Hawally. 

For ticket booking and other details please Contact: 

Waseem - 99696767

Yasar - 67041981

Saleem - 97122364

Yousuf - 96677516

Athul - 97313355

Bilal - 99557046

Linet - 99691151







Transport Bubble Indian Flights Schedule

Indian Flights can be booked through the Airline website.

Thursday, August 13, 2020

How to check if your visa is valid for travel to the UAE

9:12 PM 0

ICA Smart service allows residents with valid resident visas to confirm entry / re-entry to the U.A.E using a easy to use website

Passengers who are stranded abroad who have valid UAE resident visa can check online whether they are eligible to fly to UAE using the website 

Kindly enter the passport number that has the valid residence permit issued by Federal Authority for Identity and Citizenship (ICA) and provide other required Information and click on check to check whether you are elibile to fly to UAE.

Information Required

  • Emirates ID Number
  • Passport Number
  • Passport Type
  • Current Nationality

PCR Negative Certificate from UAE government approved laboratory is mandatory for flying to UAE.


Dubai residence visa holders who are flying to Dubai must have return approval from the GDRFA (General Directorate of Residency and Foreigners Affairs) according to airlines. The earlier decision which allow returning residents without ICA/GDRFA approval is revoked by Dubai authorities as per the airlines.

The airline said the passengers flying to Dubai must download Dubai Smart App and passengers who are flying to Abu Dhabi and Sharjah must download Al Hosn Smart App.

Sunday, August 9, 2020

Qatar RT-PCR Medical Test Requirement, Test Centres in India, Passenger Consent Form

12:36 AM 0

Qatar Airways requires passengers travelling from specific airports in India have to present a negative COVID-19 RT-PCR medical test result when checking in. 

Test Results must be issued within 72 hours before departure, from laboratories that are approved by Qatar Airways.  

Without the medical test certificate alongside a consent form will not be permitted to travel on Qatar Airways flights. Children below the age of 12 years are exempt from this test if accompanied by family members that have presented a negative test result.

Approved Laboratories in India as per Passenger Flying From.

Ahmedabad (AMD)

  • Unipath Specialty Lab
  • Supratech Labs
  • Sterling Accuris

Amritsar (ATQ)

  • Gurunanakdev Hospital
  • Civil Hospital
  • Sri Guru Ram Dass University of Health and Science
  • Jalandhar Civil Hospital
  • Christian Medical College
  • Gurdaspur Civil Hospital
  • Barnala Civil Hospital
  • Rajindra Hospital Govt Medical College
  • Mata Kaushalya Hospital
  • Guru Gobind Singh Medical College and Hospital
  • District Hospital Hoshiarpur
  • District Hospital Barnala
  • District Hospital Kapurthala
  • District Hospital Muktsar Sahib
  • District Hospital Moga
  • District Hospital Rupnagar
  • District Hospital Sangrur
  • Civil Hospital Sbs Nagar
  • Civil Hospital Mansa
  • Civil Hospital Bathinda
  • Civil Hospital Pathankot

Bangalore (BLR)

  • Test can be done at all ICMR-approved labs

Chennai ((MAA)

  • Test can be done at all ICMR-approved labs

Cochin (COK)

  • Medivision Scan & Diagnostic Research Centre

Goa (GOI)

  • Goa Medical College

Hyderabad (HYD)

  • Vijaya Diagnostic

Kolkata (CCU)

  • Apollo Hospital
  • Medica Super Specialty Lab
  • Suraksha Labs
  • Dr. Lal Path Labs

Kozhikode (CCJ)

  • Aza Diagnostics Center

Nagpur (NAG)

  • Dhruv Pathology and Molecular Diagnostics
  • Su-Vishwas Diagnostic Lab

New Delhi (DEL)

  • Dr. Lal Path Labs

Mumbai (BOM)

  • Suburban Diagnostics
  • Metropolis
  • SRL
  • Nanavati Hospital

Trivandrum (TRV)

  • DDRC Test Lab

Those who like to fly to Qatar have to apply for Exceptional Entry Permit to enable Residents and Visitors to enter Qatar.

Monday, July 27, 2020 - Arriving / Departing Passenger to/from Kuwait Download App / Register Online on Website

3:33 AM 0
The Directorate Generl of Civil Aviation (DGCA0 has launched an application called Kuwait Traveler which need to be Download, Register and Used by all Departing and Arriving Passengers in Kuwait. 

Effective 1st August 2020, all passengers arriving to and departing from Kuwait International Airport are required to register their flight details on “Kuwait-Mosafer” 96 hours prior to their flight.

How to Sign In or Register in Kuwait Mosafer?

To Login Enter your E-Mail Address and Password and click on Login. To Register Click on Create Account.
After clicking Create Account Enter First Name, Last Name, Mobile Number, E-Mail, Password and click on Register.
Once Register Online. Sign In to the account and you can add your flight by clicking on Add Flight.
Select Arrival to Kuwait or Departure from Kuwit and Enter your Flight Date, Select your Airline from the Drop Down List, Enter Flight Number and click on Next to add your Flight. 

Facilities Provided in Kuwait Mosafer App / Website

At Home Services

Health Check Procedure
Use this app to check and confirm your health status and enter your body temperature.

Book your Airport Check-in Visit Time
To help reduce your waiting time at check-in counters, you can select a book a check-in counter time slot. You will receive a QR code to claim your turn at the airport counters.

Get your Boarding Pass Online
You will be redirected to your airline’s online check-in webpage to obtain your digital boarding pass.

Buy what you need to have a safe journey
Use this app to buy safety masks, gloves and other items you will need to have a safe trip.

Book Airport Premium Services
Book Meet & Assist and lounge services to save time and avoid airport crowds.

At Airport Services

Proceed Safely to Check-in Counters
Show your Check-in Reservation QR code to proceed immediately to your check-in counter appointment.

Receive Boarding Notifications
This app will keep you informed about boarding gate timing.

Baggage Notifications
You will be notified about the status of your baggage. You can also book baggage delivery services.

Get Help When You Need It
Use this app to report any issues you find at the airport or conduct and emergency call.

Travel Guidelines by the DGCA

DGCA wishes you a safe and pleasant journey, please follow the instructions in this application.

Do I need PCR certificate to travel?
Travel requirements for each country differ including the requirement for a PCR certificate. All travelers are requested to check with the authorities at their destination whether a PCR certificate is required.

In case you or any of your accompanying passengers feel a change in health conditions, make sure you reach out to the airport authorities

Kuwait International Airport - 161
Police, Ambulance and Fire Services - 112
Hotline of Ministry of Health - 151

Thursday, July 23, 2020 - Waiver of visa Fines for Visa Expired Indian Nationals in UAE

11:55 PM 0
Indian Residents whose visas have expired before 1st March 2020 can avail for fine waiver scheme which was announced by the Government of UAE for all foreign residents in UAE whose visas have either expired before 1st March 2020 or whose stay has not been regularized in the country as on date.

This fee waiver is valid till 17th August 2020. Visa expired residents are permitted to leave the country without making any payment of fines for the period.  All such cases are to be approved by the UAE authorities and to be coordinated through the Embassy of India, Abu Dhabi (for people residing in Emirate of Abu Dhabi/visa issued from Abu Dhabi) and through Consulate General of India in Dubai (for  people residing or visa issued from Dubai and Northern Emirates of Sharjah, Fujairah, Ras Al Khaimah, Umm Al Quwain and Ajman).

Inorder to avail this facility concerned persons need to send  an application including their passport details, local contact number, email address, visa copy etc with supporting documents to (for Abu Dhabi cases) and (for Dubai and Northern Emirates Cases). 

It should be sent at least 7 working days before the intended date of travel  to India.

If people are not able to scan or send documents by email then they can drop their applications in the drop boxes outside Embassy / Consulate for this purpose along with the application, Copy of passport (first, last and visa page) and phone number etc. In case of visit visa, a copy of the visa should also be enclosed.

If any person do not have a Passport they can approach the Indian Embassy in Abu Dhabi or the Indian Consulate in Dubai for issuance of a Passport / Emergency certificate before applying for the visa fine waiver. 

It may be noted that once the EC is issued, the passport is automatically canceled in the system and cannot be used. 

A person traveling on an Emergency Certificate would need to apply for a fresh passport only upon arrival in India.

Embassy / Consulate will forward the documents to the concerned UAE authorities at the earliest and will inform the concerned persons by phone / email once their request of waiver / visa fines are approved by UAE authorities. This will take at least 5 working days. After which they should leave the country at the earliest possible.

For more details or any doubts you can contact Indian Embassy / Consulate or click on the Frequently asked questions about visa fines waiver announced by the Govt of UAE.

Apply Online for Exceptional Entry Permit for Qatar Visitors / Residents Abroad

11:09 PM 0
Qatar Visitors and Residents can now apply for Exceptional Entry Permit who are currently stuck abroad due to COVID 19. Applications can be submitted starting 1st August 2020.

This service allows employers, whether individuals or companies, government or private sectors, to submit an application via Qatar Portal to enable Qatar residents to enter the State of Qatar.

It is a temporary service that is provided to residents of the State of Qatar who are unable to return to the country because of the restrictions imposed due to the Coronavirus pandemic (COVID-19).

How to Apply Online for Exceptional Entry Permit?

For Qatari Citizens and Residents
For Visitors and Business Representatives.
  • Fill the required information correctly and completely as shown in passport.
  • Enter your email correctly to receive approval on your application.
  • Print permit and keep copy of it and a copy of quarantine undertaking to be presented to airport officials.
Terms and Conditions

The Permit:

Employer may apply for an "exceptional entry permit" for Qatar residents.

Application for Entry permit can be submitted online from 1st August 2020.

Exceptional Entry Permit service is available for residents, family members and Visitors.

If the resident, to whom an entry permit has been issued, is outside the country, entry permits are issued for respective family members automatically.

The validity of the entry permit is one month from the date of its issuance. In the event of expiration, a new application can be submitted.

The holder of the permit must download the EHTERAZ application upon arrival.

In the event the resident is coming from a low-risk country, evidence of residence in that country for 72 hours or more must be attached to the application.

The competent authorities reserve the right to accept or reject the permit application in accordance with the conditions and requirements of issuing the permits.

The applicant must acknowledge that all data and information stated in the entry permit application are correct. 

If any discrepancy or misinformation is proved, legal liabilities for the same will apply, in accordance with the regulations and laws of the State of Qatar.

People coming from low-risk countries should:

Conduct COVID 19 Test in an approved hospital (if any) within a period not exceeding 48 hours from the date of departure, and submit a hard copy of the examination certificate upon arrival. (Click here to view the list of accredited hospitals)

In the case the COVID test is not conducted in the departure country, the test will be conducted at the airport upon arrival.

The applicant must upload proof of staying in a low-risk country for 72 hours or more. If the expatriate resides less than 72 hours in a low-risk country, they will be considered as coming from other countries (not low-risk) and will be treated accordingly.

Note: The permit will be automatically canceled if there is discrepancy in the entered data of the country of departure.

The documents that residents must possess upon arrival at the airport
  • Passport
  • Qatar Residence card
  • Entry permit
  • Hotel quarantine undertaking
  • COVID Examination Certificate: In the event of coming from low-risk countries, a hard copy of the medical examination, conducted within a period not exceeding 48 hours in one of the accredited hospitals (if any), must be presented to concerned officials at the airport.
  • Copy of the hotel reservation for quarantine: In the event of coming from other countries, a hard or soft copy of the residence reservation must be submitted in one of the hotels approved for the quarantine.
Additional Information

For more information, please call on 109 from inside Qatar or +974 44069999 from outside Qatar.